Troubleshooting
- Megan Stanage (Unlicensed)
D365 F&SCM
Primarily base code with Accenture extensions
Ship requests can be used with multiple engines
Supply Chain Cloud
SCC Engine
Accepts Ship request from Dynamics 365 and creates SCC request against SCC Ship
Receives SCC response from SCC Ship and creates Ship response
Supply Chain Cloud
Accepts the SCC request
Creates third-party requests to interact with individual carriers
Processes third-party responses from carriers and passes information back in the SCC response
Carrier
Can be more than one request (e.g., some SCC requests may become multiple requests)
Note: Weights may be rounded during this request depending on the carrier.
Troubleshooting Tips
To center in on where the problem is originating, look at the Supply Chain Cloud transaction in D365 F&SCM.
To find this, navigate to:
Transportation management > Periodic tasks > Transactions
You can view request and response data and review specific transactions in the process.
PROBLEM | WHERE TO LOOK |
|---|---|
SCC request looks wrong but Ship request looks correct | This could be a problem in the SCC engine. |
Ship request looks incorrect | This could be a problem in the the D365 F&SCM logic. |
SCC request looks correct but third-party request looks incorrect | This could be a problem in Supply Chain Cloud. |
Additional Troubleshooting