All items in the Driver app tie back to the centralized database that is D365 in real time. These touchpoints are outlined below.
Activity Page = Activity Maintenance
When the desktop user selects an activity, all pertinent activity information and options display on the Activity Maintenance form.
Activity Page Header = General and Activity Lines Sections
Similar to the header of the Activity page in the app, the General and Activity Lines sections provide basic activity information, including the Activity ID, activity status, and starting address.
Activity Page Actions = Actions Section
The actions offered in the Actions section on the Activity Maintenance ribbon are the same as those in Driver mode of the Deliver app.
However, the desktop version includes the ancillary actions not listed in the app.
Whether you execute actions from the app or the desktop version, the same results are produced on the activity.
The Start/Begin action populates the Start Date Time field in the Time section, as well as the Arrival Date Time field for the origin location in the Activity Lines section.
Depart and Arrive actions timestamp their respective activity lines.
The Complete/End action populates the End Date Time field in the Time section, as well as the Depart Date Time field in the Activity Lines section.
Important
The driver does not have to execute the stops in order. Stops can be completed in whichever order the driver deems best. Stops can also be skipped entirely. Completion of all stops is not necessary to complete the activity.
Activity Page Stops = Activity Lines and Stops Sections
The Activity Lines and Stops sections display the stop addresses, logistics orders tied to those stops, and the number of stops on the activity.
Get Directions = Route Map
Similar to the Get Directions option in the app, selecting Route Map in the View section on the ribbon opens a map view of the activity.
View Line Info = Activity Lines Section
The line information is listed out in the Activity Lines section.
For more detailed information on each line, click the Logistics Order ID to open the corresponding logistics order form.
Capture Signature and Take Photo = Images Section
A captured signature or a photo from the app automatically uploads to the desktop version and can be viewed in the Images section.
The images are also added to the Images bank on the corresponding logistics order forms.
Further Notes on Driver Mode
GPS
Since the Deliver app runs on the user's mobile phone, the phone needs to allow location access to the app. This allows the app to track the driver's movements while the resource is using the app. This is necessary to show that the driver arrived at the actual pickup and delivery locations, but it also provides a complete view of the Activity via GPS pings. Upon completion of an Activity, the user can select the Route Map button on the Activity Maintenance screen, which will allow the user to review the actual route taken by the resource. This will also highlight any unexpected deviations from the route. The time and distance between GPS pings are configurable from the Parameters form in the Logistics Execution module.
Inbound Process Queue
While the Route Map makes a record of the GPS pings recorded along the Activity, the Inbound Process Queue (IPQ) keeps a timestamped record of the Actions executed along the Activity. The IPQ keeps a record of the date and time that the Action was submitted, as well as the date and time that the Action was actually executed in the system. The Inbound Process Queue can be found on the Activity Maintenance form in the View pane of the ribbon.
