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International Shipping

International Shipping

Jan 30, 2026

Here are some resources to help you get started with international shipping. 

 

Guidelines for International Shipping

Check if your carrier considers Puerto Rico domestic instead of international (e.g., UPS uses "PR" for Puerto Rico state and ships two-day domestic).

See the FAQ box to the right for more information on shipping to Puerto Rico.


Check the Implementation and Testing Guidelines for address requirements.


Double-check for information generally required for commercial invoices (found in section 123.42 on USPS Postal Explorer):
Seller’s contact information.
Receiver’s contact information.
Consignee’s contact information (if different from buyer’s).
Country of origin.
Destination country.
Reason for export.
Total commercial value of item(s) shipped.
Sales and payment terms (if any).
Currency of sale.
Full quantities and description of merchandise.
A statement certifying the invoice is correct.


Enable paperless invoicing for UPS and FedEx.


Make sure you are not attempting to use U.S. carriers and services for international shipments.


View the European Union Country Requirements if you are shipping to the EU.

Documents

Supply Chain Cloud transmits data for commercial invoices from:

  • DHL Express

  • FedEx

  • UPS

  • USPS

FedEx and UPS also transmit paperless invoices. See Paperless Invoice for more information.

Make sure to enable the Include Invoice checkbox on the Services FastTab on the Shipping Carriers form in D365 F&SCM.

 

International Shipping FAQs

You can also view these on the Shipping FAQs page.

 Can a shipment have a value of more than $2,500?

No, Supply Chain Cloud does not currently support international shipments with values of more than $2,500.

 Can an item value be less than $1?

An item value can be less than $1 if the international shipment value is at least $1.

 I am having trouble shipping to Puerto Rico.

If you are shipping to PR the “country” (meaning your address has a country code of ‘PR’), your order needs to have an international service on it (Worldwide Express, Worldwide Expedited, etc.) because you are shipping from the US to PR.

If you are shipping to Puerto Rico the "state," it needs to go out on a domestic service (UPS Ground, 2nd Day Air, etc.).

 What currencies are supported in Supply Chain Cloud?

Currently, Supply Chain Cloud supports:

  • Australian Dollar (AUD)
  • British Pound (GBP)
  • Canadian Dollar (CAD)
  • Czech Koruna (CZK)
  • Danish Krone (DKK)
  • Euro (EUR)
  • Hungarian Forint (HUF)
  • Norwegian Krone (NOK)
  • Polish Zloty (PLN)
  • Swedish Krona (SEK)
  • Swiss Franc (CHF)
  • US Dollar (USD)
 What is the minimum shipment value required for UPS Worldwide Express?

The value must be greater than $0 to ship to worldwide.

 What is the minimum shipment value required to ship to Canada or Puerto Rico using UPS Standard?

The value must be greater than $1 to ship to Canada or Puerto Rico using UPS Standard.

 Where is my item value populated?

The Price field on the Released Products form in D365 F&SCM.

 Why am I receiving multiple commercial invoices?

If you are using container-based manifesting, a commercial invoice will print every time you manifest a container on that shipment.

We recommend that you switch to shipment-based manifesting to receive a single commercial invoice for each shipment.

See Shipment Manifest for more information.

 Why can't I ship internationally to some countries with FedEx?

Several countries require a picture of a signature when shipping to them.

You can upload a Letterhead or Signature for your international documents: Upload Images

I received the following error message:

 2039: Incomplete Commodity Description

Check FedEx's list of Vague Commodity Descriptions for your entry.

Update your description based on the example acceptable description for your commodity.

 Customs value is required.

Make sure a value is set on the Purchase Price.

If one is set, and you are shipping to Puerto Rico, make sure you are shipping to a Puerto Rican address.

 Invalid or missing product origin country code for product number x.

You need to fill out the Country/region field on the released product. 

 Invalid product description for product number x. Product description should be present at least once.

You need to fill out the Search name field on the released product.

 InvoiceLineTotal MonetaryValue must be greater than 0.

Check the purchase price of the item you are attempting to ship. 

You are most likely passing $0. 

 The Sold To party's country code must be the same as the Ship To party's country code with the exception of Canada and satellite countries.

UPS does not allow your Ship To and Customer addresses to be in two different countries.

Canada and satellite countries are the exception to this rule. 

See a list of Satellite Countries from UPS.

 Unable to process your request, please check the API method name and parameters in the input request.

USPS does not allow the following words in the Item Description field:

  • GIFT
  • MERCHANDISE
  • N/A
  • NA
  • NONE
  • NOT APPLICABLE