Can a shipment have a value of more than $2,500?

No, Supply Chain Cloud does not currently support international shipments with values of more than $2,500.

Can an item value be less than $1?

An item value can be less than $1 if the international shipment value is at least $1.

I am having trouble shipping to Puerto Rico.

If you are shipping to PR the “country” (meaning your address has a country code of ‘PR’), your order needs to have an international service on it (Worldwide Express, Worldwide Expedited, etc.) because you are shipping from the US to PR.

If you are shipping to Puerto Rico the "state," it needs to go out on a domestic service (UPS Ground, 2nd Day Air, etc.).

What currencies are supported in Supply Chain Cloud?

Currently, Supply Chain Cloud supports:

Australian Dollar (AUD)
British Pound (GBP)
Canadian Dollar (CAD)
Czech Koruna (CZK)
Danish Krone (DKK)
Euro (EUR)
Hungarian Forint (HUF)
Norwegian Krone (NOK)
Polish Zloty (PLN)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar (USD)

What is the minimum shipment value required for UPS Worldwide Express?

The value must be greater than $0 to ship to worldwide.

What is the minimum shipment value required to ship to Canada or Puerto Rico using UPS Standard?

The value must be greater than $1 to ship to Canada or Puerto Rico using UPS Standard.

Where is my item value populated?

The Price field on the Released Products form in D365 F&SCM.

Why am I receiving multiple commercial invoices?

If you are using container-based manifesting, a commercial invoice will print every time you manifest a container on that shipment.

We recommend that you switch to shipment-based manifesting to receive a single commercial invoice for each shipment.

See Shipment Manifest for more information.

Why can't I ship internationally to some countries with FedEx?

Several countries require a picture of a signature when shipping to them.

You can upload a Letterhead or Signature for your international documents: Upload Images

Why do I get a commercial invoice from DHL Express even if I have not enabled that functionality?

DHL Express shipments require commercial invoices to be generated by DHL, even if the Include invoice checkbox is not selected.

This is expected until a future state of Supply Chain Cloud.

See Paperless Invoice for more information.

I received the following error message:

2039: Incomplete Commodity Description

Check FedEx's list of Vague Commodity Descriptions for your entry.

Update your description based on the example acceptable description for your commodity.

Customs value is required.

Make sure a value is set on the Purchase Price.

If one is set, and you are shipping to Puerto Rico, make sure you are shipping to a Puerto Rican address.

Invalid or missing product origin country code for product number x.

You need to fill out the Country/region field on the released product.

Invalid product description for product number x. Product description should be present at least once.

You need to fill out the Search name field on the released product.

InvoiceLineTotal MonetaryValue must be greater than 0.

Check the purchase price of the item you are attempting to ship.

You are most likely passing $0.

The Sold To party's country code must be the same as the Ship To party's country code with the exception of Canada and satellite countries.

UPS does not allow your Ship To and Customer addresses to be in two different countries.

Canada and satellite countries are the exception to this rule.

See a list of Satellite Countries from UPS.

Unable to process your request, please check the API method name and parameters in the input request.

USPS does not allow the following words in the Item Description field:

GIFT
MERCHANDISE
N/A
NA
NONE
NOT APPLICABLE

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