The European Union has a general format that is followed by member countries but there are some variations.

See European Union Country Requirements.

If you are shipping to PR the “country” (meaning your address has a country code of ‘PR’), your order needs to have an international service on it (Worldwide Express, Worldwide Expedited, etc.) because you are shipping from the US to PR.

If you are shipping to Puerto Rico the "state," it needs to go out on a domestic service (UPS Ground, 2nd Day Air, etc.).

See Supply Chain Cloud Address Requirements.

Please note that a State/Province code is not required for many shipping addresses.

If you would like to find the equivalent code for your country, see ISO Country Codes, where you can browse codes using the online platform. 

Fix the ZIP Code. It either has an incorrect format (e.g., only four characters) or it doesn’t match the city/state that has been specified.

AX addresses (and for the FedEx/UPS shipping integration) must begin with the street number and street name on the first line plus any additional information necessary to locate a specific sub-location at that address (e.g., Apt 100, #35, Suite 200).

Do not add other information (e.g., no “care of”, c/o, no ATTN).

If specifying an ATTN, do not include a colon (e.g., use ATTN, not Attn:).

City is missing or incorrect.

Adjust the Address name/description field to be 35 characters or less (e.g., change “and” to “&”, shorten “Manufacturing” to “Mfg”, etc.).

City is missing or incorrect.

See Supported Currencies for a full list.

See ZPL Printer Setup.

There is no mobile/touch support.

Supply Chain Cloud is supported and fully tested on Google Chrome. 

You may be able to access it on other browsers; however, we cannot guarantee all features will work. 

Minimum screen resolution: 1366x768.

Supply Chain Cloud currently supports 203 DPI Zebra label printers for ZPL labels.

Some carriers also support printing labels via PDF, which should be compatible with most office printers.

No, Supply Chain Cloud does not currently support international shipments with values of more than $2,500.

An item value can be less than $1 if the international shipment value is at least $1.

If you are using container-based manifesting, a commercial invoice will print every time you manifest a container on that shipment.

We recommend that you switch to shipment-based manifesting to receive a single commercial invoice for each shipment.

See Shipment Manifest for more information.

Several countries require a picture of a signature when shipping to them, which is not part of the current Supply Chain Cloud functionality. We are looking to add this in the future.









View the list of countries Supply Chain Cloud cannot ship to with FedEx: Commercial Invoice Customs Regulatory Compliance

DHL Express shipments require commercial invoices to be generated by DHL, even if the Include invoice checkbox is not selected.

This is expected until a future state of Supply Chain Cloud. 

See Paperless Invoice for more information.

Make sure a value is set on the Purchase Price.

If one is set, and you are shipping to Puerto Rico, make sure you are shipping to a Puerto Rican address.

You need to fill out the Country/region field on the released product. 

You need to fill out the Search name field on the released product.

Check the purchase price of the item you are attempting to ship. 

You are most likely passing $0. 

UPS does not allow your Ship To and Customer addresses to be in two different countries.

Canada and satellite countries are the exceptions to this rule. See a list of Satellite Countries from UPS.

USPS does not allow the following words in the Item Description field:

• GIFT
• MERCHANDISE
• N/A
• NA
• NONE
• NOT APPLICABLE

There is a browser caching issue that can prevent users from logging in to Supply Chain Cloud.

See SCC Login Error for more information.

Carriers do not return negotiated rates through the Test API.

To see your negotiated rates, you must either be in a Production environment or turn on the Use Production Credentials toggle in your Test environment and run a rate shop or shipment.

See SCC Shipping Parameters for more information.

This most likely indicates there is a third-party system issue (e.g., carriers, host systems, etc.). 

However, this could be a Supply Chain Cloud issue.

The shipment you are trying to manifest does not meet the criteria specified in the Account Assignment table. 

Example:
You have an account assignment record for UPS that only applies to warehouse “A” and you attempt to ship a UPS shipment out of warehouse “B”.

If there is not an account assignment record that matches the criteria for shipments coming out of warehouse “B,” you will receive an error stating that an account assignment record cannot be found.

Note: If you have an account assignment record for UPS that does not have a warehouse specified, it should work/apply for all warehouses.

The individual service is not enabled in Supply Chain Cloud.

Enable this service on the carrier configuration page.

No updated license file is currently needed. 

If one is needed for a future release, Accenture will communicate deadlines and instructions through Supply Chain Cloud Release Notes as well as informational pages.

Saturday delivery is requested by adding an accessorial. Accessorials can be added manually or via accessorial assignment.

See Carrier Accessorial Charges for accessorial setup and assignment. 

The container line values for Ship requests are populated in the TMSProcessXML_Base D365 TMS class and come from the item master purchase price.

1. Make sure an apportionment engine is specified on the SCC engine (as shown in Parameters).
2. Make sure to configure item weights; the AppWeight apportionment method requires item weights.
3. Look at the Apportionment TMS transaction (as shown in Transactions). Often, errors displayed in the transaction can help clarify the issue.

1. Make sure your tenant API key is configured properly in the Ship module parameters.
2. Make sure the desired services are enabled within Supply Chain Cloud. That configuration is described in the Getting Started with Supply Chain Cloud guide.

Delivery addresses for Ship requests are populated in the TMSSourceDocument_SalesTable and TMSAddressPhone base D365 TMS classes. 

Site and Warehouse for Ship requests are populated in the TMSSourceDocument_SalesTable base D365 TMS class and come from the Sales Order Header.

Navigate to GoDaddy and download/install the “GoDaddy Certificate Chain - G2” certificates into your VM.

If this is a tier-2 machine (or production), put in a ticket with Microsoft to install the certificate bundle.

Check the length of the Container ID; it should not be more than 20 characters.

Supply Chain Cloud saves shipping labels as the document type "File" in D365.

You must have this document type configured in order manifest.

Organization administration > Document management > Document types

Make sure the Shippable container directed by module parameter is set to "No shippable container type."

See SCC Shipping Parameters for clarification.

1. Make sure the account assignment criteria matches the data being used in the given scenario.
2. Make sure the account assignment records are enabled. Account assignment records that are not enabled are not considered during the account assignment process.

If you are using prepaid shipping terms, and DDP is enabled, a third-party account number is still required on the customer's account/sales order because DDP is stating that the end customer is responsible for duties and taxes.

Rate shopping does not need that value, but manifesting does.

Enable the individual service in SCC.

Make sure the label type F&SCM receives from the carrier is configured in your container packing policy > Close Container Profile Print.

If the carrier only supports PDF, make sure a PDF printer is included in the Close Container Profile Print section of the Container packing policy.

1. Verify that an apportionment engine is specified in the SCC rate engine parameters. 
2. Verify that the specified apportionment engine is set up properly in "Generic engines."

Make sure the FedEx_SmartPostPresortedStandardAncillaryEndorsement SCC rating engine parameter is set to ADDRESS_CORRECTION or RETURN_SERVICE.

See Carrier Accessorial Charges for SCC rating engine setup and parameters.

Update the sender or receiver to include a valid postal code.

Confirm that the postal code matches the city and state address.

Check the carrier service.

Make sure Support Confirmation and Suppress Packing are both enabled.

Add a Harmonized Code to all products.

On your Shipping Carrier Setup, make sure the shipping carrier has Use SCC Theoretical Containers enabled and the Theoretical container value is set to 0.

This allows you to utilize the SCC containers setup in Container Types.

See Theoretical Containers for more information.

Enter a value for the released product's purchase price.

Invalid shipment details or origin location combination for the specified service.

Check the warehouse address or try a different service.

Lower the total weight of the container and contents.

Make sure the customer has an EORI number for the associated country.

Check the Origin and Destination addresses. 

They should both be within the United States.

Check the Account Assignment credentials.

The shipping label is marked “ETD” in the bottom-right corner. 

See Paperless Invoice for more information.

Returns must be processed under a different account that has been authorized for SmartPost Returns.

See Carrier Accessorial Charges for more information.

Check the purchase price on the released product when shipping international.

This value must be greater than $1.

Invalid information set up in the Account number field in Account Assignment.

If the account is correct, please reach out to your FedEx representative. 

There is invalid information in the Username field on the Account Assignment form.

If the meter number is correct, reach out to your FedEx Representative. 

There is invalid information in the Account number field on the Account Assignment form.

If the account is correct, reach out to your FedEx representative. 

The FedEx API is down.

Ensure the Residential Destination toggle is turned on at the sales order header or that the address configured on the customer has the Residential Destination set to "Yes."

When using third-party billing delivery terms for a FedEx shipment with test credentials, expected behavior is to receive an error message detailing the third-party account number is missing, invalid, or unauthorized.

FedEx looks for other Test account numbers to bill against when pointed to the Test API.

If you want to test third-party billing against Test credentials, use a UPS mode of delivery.

There is no primary phone number configured on the customer.

Update the contact information on the customer account to include a phone number marked "Primary."

Ensure your Default Physical Dimension Unit in the SCC Parameters and Container packing policies is either "CM" or "IN."

Units such as "MM" are not accepted and will throw this error.

Confirm that the Account number on your Account Assignment is associated with the origin/destination country.

If you are shipping out of the UK, your Account number may be associated with the US.

This is an active FedEx error that occurs when attempting to shipment manifest more than one container.

This issue only arises in testing environments and does not affect production.

We are working with FedEx to resolve this issue.

The carrier service is not allowed between the origin and destination.

Select a new carrier service, or rate shop the container to view valid services for your shipment.

The hazardous material regulation configured for the release product is not set up correctly.

The Freight Term is set  to Consignee and there is no third-party account number.

Check the Destination and Origin phone numbers to make sure they are valid.

This may be a locked account or bad credentials.

Check the credentials but do not continue to attempt rating. Contact Purolator if needed.

The selected service is not eligible for the shipping origin and destination (e.g., you cannot use Purolator Express internationally).

Add +1 (or other country code) in the Phone field for the Warehouse Contact, Customer Address Contact, and Customer Contact.

Check the SMC3 Configuration to ensure you set up the carrier correctly.

Check the carrier service.

Make sure Support Confirmation and Suppress Packing are both enabled.

The Default Handling Unit container type needs to have a defined LTL Package Type (SCC Parameters> Ship Parameters > LTL).

Check the format of the warehouse phone number.

Check the format of the customer phone number.

This is Contact Phone not Address > Advanced Phone.

The company in Brokers is not in the account assignment.

The value must be greater than $0 to ship to worldwide.

The value must be greater than $1 to ship to Canada or Puerto Rico using UPS Standard.

Because Supply Chain Cloud is a UPS provider that integrates with carrier APIs, you no longer need to print the EOD report. 

Supply Chain Cloud automatically sends your shipment information to UPS when you create labels. 

See UPS End-of-Day Report for more information.

UPS Web Services is down.

Add the UPS API Carrier Credentials.

The account number being used is not associated with the same country as the Shipper address.

Log in to the UPS profile you use to sync with Supply Chain Cloud and ensure the account number you are trying to use is associated with that profile.

This may be due to the capitalization of the account number.

For example, if your account number is "123ab4", try entering "123AB4" in the Account number field on the Account Assignment record.

The selected service does not work with one of the accessorials (e.g., a Saturday accessorial that does not arrive on Saturday).

The account number in Account Assignment is not correct.

Double-check the value entered and ensure all numbers and letters match.

This field is case sensitive.

The selected service does not work with the origin and destination.

Try a new service, or rate shop for a new service.

Additionally, this shipment may require a specific accessorial.

Make sure there is a primary phone number configured on the warehouse you are shipping from.

Make sure the address lines are not more than the character limits.

A carriage return may be required in the address configuration to pass more than one Ship To line.

The carrier service is not allowed between the origin and destination.

Select a new carrier service, or rate shop the container to view valid services for your shipment.

The account number being used is not authorized to ship dangerous goods.

Check the Transaction Log to see if the HazMat information is correct.

Correct any invalid data on the released product configuration.

If the information is correct, reach out to UPS.

Yes, Ground Advantage is supported under the First Class service.

Shipments from the United States to the U.S. territories are considered domestic packages. You should use a domestic service, and the recipient country code should be US.

See USPS End-of-Day Process for information on the End of Day process using the USPS Global Shipping Software website.

In the future, there may be a Ship option to invoke this process externally.

The length of the email field is too long.

Try a shorter email.

Check the Container types measurements.

Change the service to a service with a different weight range.